ABOUT US

Keith Prowse – synonymous with hospitality
 
Official:
Keith Prowse is the official hospitality provider at the UK’s top sporting and social events including…The Championships, Wimbledon; Investec Derby Festival etc.
 
Heritage:                              
Keith Prowse has been synonymous with entertaining at the UK’s top sporting and social events for almost 40 years.
 
Inventory:
Keith Prowse has the largest hospitality inventory in the UK and includes The Championships, Wimbledon, cricket fixtures at Edgbaston Stadium and Kia Oval and world-class rugby at Twickenham Stadium.
 
Leaders:
Keith Prowse has unrivalled experience and expertise. As a leading voice of the hospitality industry, Keith Prowse delivers thought leadership and valued insights into the sector.
 
Experiences:
Keith Prowse designs hospitality experiences in line with  today’s consumer tastes; each event is different and draws a unique crowd. Using a tiered approach to hospitality, each experience is tailored to the target audience and allows the customer to clearly recognise the differences between price points, exclusions and inclusions.          
 
Innovation:
Keith Prowse are hospitality leaders and innovators, developing new creative concepts to enhance the customer experience through high tech solutions such as e-documents.

OUR STORY

Keith Prowse pioneered the partnership between business and sport almost 40 years ago, introducing the concept of client entertaining in exclusive areas such as executive boxes and restaurants.

It was just one example of the spirit of innovation that has driven our people ever since London stage impresarios William Keith and Robert Prowse came together 220 years ago to launch a theatre ticket-selling enterprise.

Today, Keith Prowse hospitality experiences are the industry benchmark against which other packages are measured and this market leading position is supported by our parent company.

As the world’s largest food service provider, Compass Group operates in 50 countries, employing 509,000 people, with annual sales of over £17 billion.

CUSTOMER FEEDBACK

Customer

Event/Package

Comment

UK&I Chief Information Officer (CIO) / IT Director at Compass Group UK & Ireland Wimbledon - The Gatsby Club "What an amazing experience you create for the guests at the Gatsby club.

The ‘Dell’ table I was on had a fantastic day...food was excellent and the service was fab from the cloakroom through to the waiters.

The club looked incredible and the attention to detail was superb!

Well done and thank you from all the women in Technology that were on the ‘Dell Table’....I know they were blown away and I felt very proud to be sat there as a punter but part of Compass."
Tax Manager, Ernst & Young Wimbledon - The Gatsby Club "It was an absolutely brilliant day and the hospitality was really top notch.  I had a couple of requests that were outside the set menu but were met without a fuss, the staff went out of their way to help and we all had a brilliant time.  My client also came away from it feeling very happy, valued and pampered.

I would really love to do this again, best ‘work day’ I’ve had in ages."
Carina, CLS Holdings Wimbledon - The Gatsby Club "The hosts and the guests were so impressed with the facilities and arrangements on the day.

I can absolutely say it was a great success! The whole day, from the wonderful lunch and surroundings of the Gatsby enclosure to the seats, were superb.

Sitting behind the players on Court 1 was a truly incredible experience especially as we were sitting so close to the court.  The position was wonderful and unlike everybody else watching the match, we did not have to move our heads from side to side!"
Linda Wimbledon - The Wimbledon Experience "I'm back home after my wonderful trip to London. Going to Wimbledon was a dream come true, and as hoped, I even saw Andy Murray on center court! I was thrilled that he went on to win the championship!

My experience with Keith Prowse was excellent, and I wouldn't hesitate to use the company again. I appreciated your correspondence when I had questions. It was reassuring to know I was communicating with a real person, since I was so far away and doing this for the first time. Thank you!"
Jonathan Investec Derby Festival - Chez Roux @ Blue Riband

"The Epsom Derby went really well, all of our guests had a fantastic time and the event was extremely well run and managed.

It’s likely that we’ll be looking to run the same event next year."

Bob Edgbaston - 1882 Club

"I feel the need to tell you of my experience as a guest at the 1882 club yesterday. I have a problem in that I can not walk very far without breathing problems and your staff could not do enough to make my day a success.

You should be very proud of the quality of staff you employ. Please pass on my thanks and I hope to visit again in the near future."

Will Edgbaston - Edgbaston Experience Club

"Thank you so much for the day, it was an even better experience than I had expected. The organisation, view and weather were top notch, I assume you had a part in at least 2 of those!

 

The food and drink was excellent and all members of our group commented on the quality of the curry in particular. As a group, none of us had been involved in a hospitality package before but I can say that we will all be doing it again at some point.

 

Many thanks for setting it all up and I will be telling everyone who is interested about the quality of the day."

 

BOOKING: Code of Practice

We believe that all hospitality suppliers should be able to deliver against this code of practice:

1.  Hospitality suppliers should only sell packages including tickets relating to events they are officially appointed to (or, in the case of agencies, on behalf of the official suppliers)

2.  Hospitality suppliers should make clients aware of the source of official tickets

3.  Online booking procedures should use the latest secure transaction technology, including an identity assurance warranty

4.  Contracts should include all components that make up the package – service charges should not be applicable

5.  Cancellation policies must be made clear to clients at the point of purchase

6.  Clients should consider cancellation protection to safeguard against proceedings that may lead to the cancellation of an event, such as inclement weather

7.  Hospitality suppliers should ensure any literature, photography or electronic media issued to clients accurately reflects the packages they relate to

8.  The integrity of the corporate hospitality industry should be upheld:

a)      hospitality suppliers should not misrepresent nor embellish their products

b)      quality and services provided should not be reduced in order to facilitate heavily discounted rates

9.  Hospitality areas should be located within the official facilities sanctioned by the rights holder, and the location clearly defined within the package description.