Keith Prowse pioneered the partnership between business and sport almost 40 years ago, introducing the concept of client entertaining in exclusive areas such as executive boxes and restaurants.
It was just one example of the spirit of innovation that has driven our people ever since London stage impresarios William Keith and Robert Prowse came together 220 years ago to launch a theatre ticket-selling enterprise.
Today, Keith Prowse hospitality experiences are the industry benchmark against which other packages are measured and this market leading position is supported by our parent company.
As the world’s largest food service provider, Compass Group operates in 50 countries, employing 509,000 people, with annual sales of over £16 billion.
OUR CLIENT'S FEEDBACK
Accenture provides global management consulting and technology services to many of the FTSE 100.
Our services are not an impulse purchase, it is a long term process built around having a trusted relationship with the client. Each account is led by a senior executive who sits across the whole client programme and is responsible for that relationship. It follows then that corporate entertaining is a vital part of our marketing mix, as it can add significantly to the depth of the relationship.
Given the importance of hospitality we needed a partner who had a strong track record in delivering quality events. We chose Keith Prowse as our sole hospitality provider because it helps us deliver quality assurance, transparency and ease of use based around the Premier Service model. Among other things this means we have a dedicated team of experts who are able to provide management information (MI) and bespoke status reports. These let us track processes such as events booked, event dates, and number of places booked, and help us to forecast and manage costs.
This is crucial because at Accenture we have a rigorous internal policy with regards to client entertaining, which is even firmer than the requirements of the Bribery Act (2010). With this in mind, we are unable to entertain any employees from the public sector or companies with significant government ownership.
Peter Thomas, Managing Director—Geographic Marketing, UK/Ireland at Accenture, says: “Perhaps more than in any other industry our client relationships are at the core of our business so we need to get it right. We need to have access to a wide choice of high quality events and we need that to happen in a managed and transparent fashion so there is absolutely no risk. Working with Premier Service has helped us do that and they are an important part of our hospitality offering.”
Other Client's Feedback
"A heartfelt thank you to your hardworking staff for a truly memorable experience! Everything was so beautifully and efficiently handled that we truly felt at ease, supremely happy and very, very pampered. It was a dream come true for us and you were instrumental in keeping it a stress-free experience. Thank you once again for a host of wonderful memories."
Linda and Art Dilley, Australia
The Championships, Wimbledon
"Everything was perfect! We enjoyed a wonderful day on centre court, saw an exciting battle between Roger Federer and Alejandro Falla and loved every minute of Wimbledon. The organisation of the experience was very professional."
Odette and Gabriel van Kaam
The Championships, Wimbledon
"We were looked after superbly well by all of the Keith Prowse Hospitality Team – nothing was too much for them. The food and drink was excellent throughout the day and the view from the India Suite was fantastic."
Matt and Lisa Bateman
England v Pakistan Test Match, The Kia Oval
“A fantastic day. The whole hospitality programme was excellent and our clients enjoyed the day immensely. The service and all the staff involved were second to none.”
Joanne Tang, ExxonMobil
Henley Royal Regatta
“A wonderful day. It was amazing to experience Twickenham in all its glory. We really did have such a fun day – as you predicted!"
Ciara McAuley, Blackrock, Wakefield
“We had a fantastic time, the icing on the cake being the prime position of our table. Thank you very much for arranging this.”
Test Series at Lords
"Thank you for a great evening. The group thoroughly enjoyed the show and the dinner at Incognico afterwards was superb – dedicated service and excellent cuisine."
Capital World Travel Ltd
We Will Rock You/Incognico Theatre Package
"Professional touch from A to Z. Impressive arena, great hospitality package and the NBA always put up with a great show. We look forward to future events."
Our culture of customer care shapes everything we do. It’s supported by a 10-point code of practice we believe all hospitality suppliers should uphold:
Hospitality suppliers should only sell packages including tickets relating to events they are officially appointed to (or, in the case of agencies, on behalf of the official suppliers);
Hospitality suppliers should make clients aware of the source of official tickets;
Online booking procedures should use the latest secure transaction technology, including an identity assurance warranty;
Contracts should include all components that make up part of a package – no service charges should be made;
Cancellation policies must be made clear to clients at the point of purchase;
Clients should be offered optional cancellation protection to safeguard against proceedings that may lead to the cancellation of an event, such as inclement weather;
Hospitality suppliers should not mis-sell and embellish their products, compromising the integrity of the corporate hospitality industry;
Hospitality suppliers should ensure any literature, photography or electronic media issued to clients accurately reflect the packages they relate to;
The corporate hospitality industry should not be brought into disrepute by the sacrificing of quality and service in order to facilitate heavily discounted rates;
Hospitality areas should be located within the official facilities sanctioned by the rights holder.
Why book corporate hospitality?