ABOUT US

We believe the experience of a lifetime takes a lifetime of experience. And we’ve been creating memorable moments at some of the world’s premier sporting, social and cultural events for more than two centuries.

As the UK’s leading corporate hospitality and tours provider, and official supplier to many iconic venues, our customers and their guests enjoy exclusive access to the best facilities.

We’re passionate about delivering the ultimate experience, guaranteeing any sporting spectacle or cultural event is one to remember.
 

ALWAYS official

We guarantee a 100% authentic experience, in every venue, at every event. Our clients and their guests benefit from our status as official partners, rather than unofficial, even opportunistic, hospitality suppliers.

All about YOU

Rely on us to make every part of your experience a memorable one, right from the start. We’re only happy when you are so we’re committed to providing a personal service that results in a tailor-made experience – from selecting the venue and occasion to suit your event, to fine details such as menu design and floral displays.

Experience EXPERTS

We’re proud of our rich heritage and our relationships with the world’s premier venues. They trust us to create quality experiences to match their international blue ribbon events and our clients are assured of superior service in the best settings.

Here TO STAY

With over 200 years in the hospitality arena, and as part of a global industry leader, we’re in it for the long game.

NEVER satisfied

We love what we do and challenge ourselves every day to do it better. A commitment to delight our customers and a spirit of innovation are at the heart of our culture.

OUR STORY

Keith Prowse pioneered the partnership between business and sport almost 40 years ago, introducing the concept of client entertaining in exclusive areas such as executive boxes and restaurants.

It was just one example of the spirit of innovation that has driven our people ever since London stage impresarios William Keith and Robert Prowse came together 220 years ago to launch a theatre ticket-selling enterprise.

Today, Keith Prowse hospitality experiences are the industry benchmark against which other packages are measured and this market leading position is supported by our parent company.

As the world’s largest food service provider, Compass Group operates in 50 countries, employing 509,000 people, with annual sales of over £16 billion.

OUR CLIENT'S FEEDBACK

Accenture

Accenture provides global management consulting and technology services to many of the FTSE 100.
 
Our services are not an impulse purchase, it is a long term process built around having a trusted relationship with the client. Each account is led by a senior executive who sits across the whole client programme and is responsible for that relationship. It follows then that corporate entertaining is a vital part of our marketing mix, as it can add significantly to the depth of the relationship.
 
Given the importance of hospitality we needed a partner who had a strong track record in delivering quality events. We chose Keith Prowse as our sole hospitality provider because it helps us deliver quality assurance, transparency and ease of use based around the Premier Service model. Among other things this means we have a dedicated team of experts who are able to provide management information (MI) and bespoke status reports. These let us track processes such as events booked, event dates, and number of places booked, and help us to forecast and manage costs.
 
This is crucial because at Accenture we have a rigorous internal policy with regards to client entertaining, which is even firmer than the requirements of the Bribery Act (2010). With this in mind, we are unable to entertain any employees from the public sector or companies with significant government ownership.
 
Peter Thomas, Managing Director—Geographic Marketing, UK/Ireland at Accenture, says: “Perhaps more than in any other industry our client relationships are at the core of our business so we need to get it right. We need to have access to a wide choice of high quality events and we need that to happen in a managed and transparent fashion so there is absolutely no risk. Working with Premier Service has helped us do that and they are an important part of our hospitality offering.”
 

 Other Client's feedback

"A heartfelt thank you to your hardworking staff for a truly memorable experience! Everything was so beautifully and efficiently handled that we truly felt at ease, supremely happy and very, very pampered. It was a dream come true for us and you were instrumental in keeping it a stress-free experience. Thank you once again for a host of wonderful memories."
Linda and Art Dilley, Australia
The Championships, Wimbledon

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"Everything was perfect! We enjoyed a wonderful day on centre court, saw an exciting battle between Roger Federer and Alejandro Falla and loved every minute of Wimbledon. The organisation of the experience was very professional."
Odette and Gabriel van Kaam
The Championships, Wimbledon

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"We were looked after superbly well by all of the Keith Prowse Hospitality Team –nothing was too much for them. The food and drink was excellent throughout the day and the view from the India Suite was fantastic."
Matt and Lisa Bateman
England v Pakistan Test Match, The Kia Oval

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“A?fantastic day. The whole hospitality programme was excellent and our clients enjoyed the day immensely. The service and all the staff involved were second to none.”
Joanne Tang, ExxonMobil
Henley Royal Regatta

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“A wonderful day. It was amazing to experience Twickenham in all its glory. We really did have such a fun day – as you predicted!"
Ciara McAuley, Blackrock, Wakefield
Twickenham

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“We had a fantastic time, the icing on the cake being the prime position of our table. Thank you very much for arranging this.”
CricketWeb
Test Series at Lords

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"Thank you for a great evening. The group thoroughly enjoyed the show and the dinner at Incognico afterwards was superb – dedicated service and excellent cuisine."
Capital World Travel Ltd
We Will Rock You/Incognico Theatre Package

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"Professional touch from A to Z. Impressive arena, great hospitality package and the NBA always put up with a great show. We look forward to future events."
Christian Valentin
NBA

OUR BELIEFS

Our culture of customer care shapes everything we do. It’s supported by a 10-point code of practice we believe all hospitality suppliers should uphold:

  1. Hospitality suppliers should only sell packages including tickets relating to events they are officially appointed to (or, in the case of agencies, on behalf of the official suppliers);
  2. Hospitality suppliers should make clients aware of the source of official tickets;
  3. Online booking procedures should use the latest secure transaction technology, including an identity assurance warranty;
  4. Contracts should include all components that make up part of a package – no service charges should be made;
  5. Cancellation policies must be made clear to clients at the point of purchase;
  6. Clients should be offered optional cancellation protection to safeguard against proceedings that may lead to the cancellation of an event, such as inclement weather;
  7. Hospitality suppliers should not mis-sell and embellish their products, compromising the integrity of the corporate hospitality industry;
  8. Hospitality suppliers should ensure any literature, photography or electronic media issued to clients accurately reflect the packages they relate to;
  9. The corporate hospitality industry should not be brought into disrepute by the sacrificing of quality and service in order to facilitate heavily discounted rates;
  10. Hospitality areas should be located within the official facilities sanctioned by the rights holder.

OUR GUIDE TO A GREAT EXPERIENCE

How do you separate the official hospitality providers from the unofficial, opportunistic suppliers?
Follow our 10-step guide to ensuring a 100% authentic experience:

  1. Always buy from a supplier accredited as ‘official’. Think of it as a warrant of quality that has been endorsed by the rights holder of the event;
  2. Don’t be fooled by the telesales call that offers ‘a table that has just become free, as a client has just cancelled’. This poorly conceived sales tactic is overused and often takes place a year ahead of the actual events;
  3. Be sure to ask the source of the tickets that make up the corporate hospitality packages. Working with the rights holder means that official suppliers will have bona fide tickets sourced directly (and these tickets should always be located together)
  4. Always check the cancellation policies put in place by the hospitality provider;
  5. The hospitality industry is unregulated. If you have any doubt, contact the host venue directly. They will know immediately who the appointed suppliers are and will be able to verify any questions or queries you may have;
  6. Don’t be misled by spectacular photography, costly looking brochures and collateral. These don’t necessarily reflect what you will get on the day; 
  7. Be price conscious. Don’t get sucked into buying the cheapest – low prices don’t necessarily mean value for money;
  8. Read the contract and check exactly what is included in the corporate hospitality package;
  9. Ask for the locations of the facilities that make up the package – they should all be close by. Be very wary of having to leave the venue for lunch;
  10. If you have any doubt at all, ask for previous client recommendations and endorsements.

 

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Please note: Keith Prowse Ticketing, which is owned by Seatem Group, is a different company from Keith Prowse Ltd, which is owned by Compass Group UK & Ireland.

Why book corporate hospitality?

 

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View our video on why to book corporate hospitality.


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Alternatively you can view this film on why to book corporate hospitality on the Keith Prowse YouTube Channel

 

 

 

 

 

Tips on purchasing corporate hospitality

 

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View our video on tips on purchasing corporate hospitality


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Alternatively you can view this film of our top tips on purchasing corporate hospitality on the Keith Prowse YouTube Channel