Frequently Asked Questions.

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Hospitality with tickets >
Guide to booking online >
Terms and conditions >
How do I find out about upcoming events? >

Hospitality with tickets >

Can I purchase tickets only for an event?
Tickets for all of our events come with hospitality packages so we cannot offer a ticket only service.

Could you organise hospitality for a specific event?
Yes. We have a dedicated team of people that source and put together any bespoke events that may be requested by our clients. These events can be anything from tank driving to movie premieres.

Can we bring our own branding, theming or promotional material?
Yes, although this does vary from event to event, so please contact us to discuss the options available.

Where is the best place to meet my guests?
The best place to meet your guests is within your facility. Our hostesses will escort you and your guests to your table upon arrival.

Do you provide hospitality to any overseas events?
We can source official packages for almost any sporting event. Call 0333 414 9841 for further details.

Is there a min/max number of people you can cater for?
There are no minimum numbers for an event, although certain facilities will have minimum numbers for private tables. The maximum number is dependant on the event and the facilities available but we regularly cater for very large parties. 

When will I receive tickets/packages for the event?
We generally send out packages approximately 2 weeks before the start of an event. In some cases the actual tickets will be distributed at the events due to value and problems with security.

Can I alter my booking at a later date?
Subject to our Terms and Conditions, your booking can be altered. We will always do our best to make the changes you request but they can often be subject to availability.

Are there any extra hidden costs e.g. service charges?
There are no hidden costs. The price shown is the price to be paid although we will charge extra for additional items such as seat cushions, extra parking and any other extras requested on top of the standard package. You will be notified of the costs of any extras at the time of your request.

Can I specify catering arrangements for guests?
Our Operations department will be in contact with you prior to the event to ensure that all dietary requirements are known and ensure that the correct arrangements can be made.

How do I pay for the package? Can I pay by cheque?
There are several methods of payment. All major credit cards are accepted as well as cheques and transfers.

Is the package price per person or per table?
In general, prices are shown on a per person basis. However, sometimes the price is displayed per facility. An example of this is Cirque du Soleil where we sell hospitality on a per box basis.

Is car parking included?
Parking is included with many event packages. However, it very much depends on the venue and the specific parking availability there.

What is the dress code?
The dress code differs slightly for each event although the general rule is smart casual and for winter events…wrap up!

Are drinks included in the price?
The majority of packages will include both alcoholic and soft drinks. The contents of each package differs from event to event so contact us for more details.

Can I make a provisional booking?
Yes we can hold packages on a short term basis subject to availability.

How far in advance do I need to book?
It is always best to book as early as possible to ensure access to the best possible facilities.

Are you the same Keith Prowse ticketing?
No, they are a completely separate company based in Northern Ireland – their website is www.keithprowse.com

Why are unofficial agents often cheaper?
Unofficial agents are often cheaper because they are unofficial. They are not affiliated to the venues or officially appointed by the sports governing bodies and will often obtain tickets illegally. Their facilities are normally off-site, if indeed they exist at all while they will often add a service charge not mentioned at the time of booking.

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Guide to booking online >


Which events can I book online?
You can book any event for which you see the “Book now” button in the price grid.  This includes: Wimbledon, Twickenham, Lord’s, The Kia Oval, Cheltenham Festival, The Grand National, Henley Royal Regatta and Royal Ascot.

How do I purchase hospitality online?

Select the event you wish to book online and click on the “Book Now” button which will redirect you to our secure booking site.

If this is the first time you have purchased from us online, you will need to register before making your purchase. If you have previously registered on our website you can login with your existing login details (which were email and password, so please enter the email in the username box).

Once you’re logged in, you will be able to choose the date of the event you wish to purchase and click on “book” to specify the quantity of packages you would like and any optional extras. Your selections and total order will now be indicated on the page. 

If you wish to proceed with the order, please click on “Book Now” and you will be directed to the payment page where you can either buy online by entering your credit card details or by creating an invoice. Once your credit card details have been entered and verified, an email confirmation will be sent to the email address you provided. Please note that there is a 2% surcharge for paying by credit card.
  
 If you do not receive an email confirmation, please contact us on 0333 414 9841 (Monday to Friday 9am – 5.30pm) or email enquiries@keithprowse.co.uk 
 Alternatively, if you do not wish to make your payment online, please click on “Booking Enquiry” and a member of our team will contact you shortly.

Why don’t my login and password work?

Login ID's and passwords are case-sensitive and must be at least 7 alpha and/or numeric characters in length. If you’re still having trouble, please contact us on 0333 414 9841 or email us on enquiries@keithprowse.co.uk

What do I do if I have forgotten my password?

On the LOGIN page, click on “Forgotten username or password?” and follow the prompt to enter your email address. Your username and password will then be emailed to you.

I have a large group I wish to book for…Can this be done online?

Yes. Once you have chosen which event, package and date you wish to book, you will then have the option to choose the amount of packages you wish to purchase.

When and how do I pay?

Enter your card details on the payment page when asked to do so. Once your card has been verified, your booking will be confirmed and you will receive a confirmation email.

Is it safe to submit information through the online booking system?

Yes. All transactions are carried out using secure server technology.

What payment methods do you accept?

We accept all major credit and debit cards, including Maestro, Switch, Solo, VISA, Mastercard, JCB, Delta and Amex. All transactions are securely encrypted. Please note that there is a 2% charge when paying by credit card.

Do I have to pay when booking online?

All bookings will need to be paid for using a Credit or Debit Card. In order to secure your booking online, you will need to either pay by credit or debit card using our secure online server technology or create an invoice to pay at a later date.

If you wish to make payment by another method, please click on “booking enquiry” and enter your details and a member of our team will be in touch as soon as possible to discuss your options.

Why am I getting the message "Warning: Page has expired"?

Once you log in, you are in a secure environment. You cannot use the browser back button for security reasons.

What are the conditions of sale when I purchase packages?

In order to complete a booking online, you will need to read and accept our Terms & Conditions when prompted to do so.

When is my booking confirmed?

First, you need to fill in the required information on the payment page, accept the terms and conditions and then click the button to “Confirm Booking”. Your reservation will then be processed and your credit card details will be verified. After this, a page will appear with your booking reference and then your booking is confirmed. You will also receive a confirmation by email with the booking reference.

Please note that when your booking is confirmed, the booking's total amount will be debited to your credit card.

How can I cancel a booking?

All web bookings can be cancelled before reaching the confirmation of payment screen by simply clicking the “cancel” button. Once you have continued through the process and the booking has been made, you will need to contact us directly either by phone or email to cancel.  Any cancellation fees which may be incurred follow the same policy as bookings made by any other means.  For further information, please read our Terms & Conditions

How can I view my online bookings?

Once you have registered your details and created a login, you’ll be able to access your account and view any bookings which you have made online.

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Terms & Conditions >

View our full Terms and Conditions, or contact us at enquiries@keithprowse.co.uk  
Alternatively, you can call our Sales Team on 0333 414 9841.  Our opening hours are Monday to Friday 9am - 5.30pm.

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How do I find out about upcoming events? >

We update our website with any new events on a very regular basis and have events calendars to help plan for the future. We also send out monthly newsletters to keep clients fully informed of any events that are just on sale or on the horizon.

Sign up to receive our e-newsletters and be the first to hear of new events, offers and sports and entertainment news!

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