Booking code of practice

Booking Code of Practice for Keith Prowse, Official Hospitality Providers

We believe that all hospitality suppliers should be able to deliver against this code of practice:


  • Hospitality suppliers should only sell packages including tickets relating to events they are officially appointed to (or, in the case of agencies, on behalf of the official suppliers)

  • Hospitality suppliers should make clients aware of the source of official tickets

  • Online booking procedures should use the latest secure transaction technology, including an identity assurance warrant

  • Contracts should include all components that make up the package – service charges should not be applicable

  • Cancellation policies must be made clear to clients at the point of purchase

  • Clients should consider cancellation protection to safeguard against proceedings that may lead to the cancellation of an event, such as inclement weather

  • Hospitality suppliers should ensure any literature, photography or electronic media issued to clients accurately reflects the packages they relate to

  • The integrity of the corporate hospitality industry should be upheld: hospitality suppliers should not misrepresent nor embellish their products; quality and services provided should not be reduced in order to facilitate heavily discounted rates

  • Hospitality areas should be located within the official facilities sanctioned by the rights holder, and the location clearly defined within the package description.