Hospitality code of conduct and cancellation/refund FAQs for the cinch Championships in 2021

 

Cinch-money-back 

 

Keith Prowse Code of Conduct:

Your health and safety is our primary concern and we have worked closely with the event organisers and venue to ensure that they are operating in a COVID Secure manner in line with current government guidance and that the health and safety of all of our guests is at the forefront of the event experience. As such we would ask that by making a booking you are agreeing to our code of conduct and will adhere to its requirements to keep yourself and others in attendance at the event safe.

Before leaving home and travelling to the event:

Remember your face covering

Follow all current government guidance on COVID control measures

Adhere to government issued travel restrictions and guidance issued

Evaluate your own health and that of people you are in close contact with; and stay at home if you are experiencing any symptoms of COVID-19 or have had any symptoms of COVID-19 in the last ten  days or have been in contact with anyone in the last 10 days who has tested positive for COVID-19

On-site During the Event:

Agree to wear a face covering where required whilst at the event

Agree to have your temperature taken before entering the event venue, if required by the event organisers

Adhere to social distancing protocols put in place by the event organiser and respect other persons personal space at all times

Washing hands often with soap and water for at least 20 seconds, or an alcohol-based sanitiser with at least 70% alcohol

Avoiding touching eyes, nose, and mouth with unwashed hands

Cover your nose and mouth when coughing or sneezing. Throw used tissues in the bins provided

Go to the event First Aid office (or equivalent) at any time, if you feel unwell or are experiencing COVID like symptoms

Other protocols

You agree to comply with all procedures in place for the event, including, but not limited to, any COVID-19 health and safety protocols.

 

In the unlikely event of cancellation in 2021, customers will be reimbursed in full and these FAQ have been compiled to answer your questions.

If the cinch Championships 2021 are cancelled, or take place behind closed doors, will I be entitled to a refund?

All those that have booked Baseline, Love Fifteen, Roof Garden, Club Lounge, The President’s Room and The Real Tennis Dedans for The Championships 2021 will be entitled to a full refund. Money to the value paid in GBP will be refunded to the original payment source (and the only currency we deal with is GBP).

If someone pays by a credit card which at the time of refund has expired, we would revert to a BACS payment, which for administrative reasons may add a week or so to the refund timeframe.

If I am entitled to a refund, when and how will money be repaid?

Customer refunds in 2020 were made within two months of the date of cancellation. At the current time, it’s envisaged that future timeframes will be the same and these FAQ will be updated should we become aware of any deviation.

If the cinch Championships 2021 are cancelled, or take place behind closed doors, will I be able to transfer my booking to 2022?

All customers will be given the option to transfer on a like for like basis (same day on the schedule of play, same facility), refund or to hold the value of their booking on account for a full calendar year. You will be asked to choose the most suitable option for you if we have cause to contact you regarding a cancellation.

In order to secure the date and package of choice, I’m likely to pay up to a year in advance. How safe is my money?

Keith Prowse only sells official hospitality, which means the experience and the investment itself is guaranteed. We are supported by our parent company, Compass Group, who are FTSE 100. Any refund due is guaranteed and will be paid in full.

If, having booked, I or my guests decide at a later date not to attend due to Coronavirus COVID-19 concerns, will I be entitled to a refund?

Outside cancellation of an event at the recommendation of UK Government, our usual booking Terms and Conditions will apply.