Queen's Club Hospitality FAQs

When will I receive my documentation?


We will be issuing e-tickets for each hospitality guest at the cinch Championships 2021. Detailed instructions of how to download the e-tickets will be emailed to the booker. 


Do e-tickets need to be printed?


No, e-tickets can be scanned directly from a mobile phone.


How do I book hospitality for Queen’s?


You can choose and book your hospitality experience on our cinch Championships event page. Here you will be able to view all available packages and facilities and book directly online via our basket and checkout facility.


Do you send court tickets in the post?


We issue e-tickets for this event. Prior to the event, the booker will need to assign each e-ticket to each attending guest. Detailed instructions of how to do this will be emailed to the main booker 6 weeks before the event. Please note, for security reasons all guests’ names must be added before the event, to avoid being refused entry. Court tickets are given out on the day during lunch as they are valuable items that cannot be replaced.


What is the dress code?


In the President’s Room we recommend that gentlemen wear suits with ties, or blazers with ties, and ladies, day dress or trouser suit. For all other areas we suggest smart/casual; no ripped jeans or trainers. As the cinch Championships is an outdoor event you are advised to dress appropriately for the elements.


Where is the best place to meet my guests?


The best place to meet your guests is at your table in the hospitality suite. Our hostesses will escort you and your guests to your table when you arrive.


Am I allowed to leave Queen’s and allow a colleague to replace me in the afternoon?


Unfortunately not, tickets are non-transferable.


Do you employ official photographers on event day?


We occasionally employ the services of a professional photographer/videographer to capture hospitality images for use by Keith Prowse in marketing activities which may include, but isn’t limited to the following: our own and third-party uses. Please speak to a member of staff if you wish to be exempted from this activity.


Who should I inform if my guests have dietary requirements?


You can complete guest dietary requirements via 'Manage guests & tickets' in your online account if you are the booker. Any allergies, severe intolerances or kosher requests need to be made no later than one week before the event. We always do our best to accommodate all dietary requirements, but requests made less than 5 days before the event cannot be guaranteed.


Do you get an official souvenir programme on the day?


Programmes will be available in digital format only in 2021, due to Covid-19 regulations.


Can you ensure that my ticket seats will all be together?


We endeavour to seat all guests together.


Can you hire seat cushions?


Yes, if you would like to either hire or buy a seat cushion, please speak to a member of the Event Team on the day at an additional cost.



The majority of our facilities are accessible, with the exception of the Real Tennis Museum and Real Tennis Dedans (which does not offer step-free access). 

For a more comfortable experience, guests with limited mobility are recommended to book hospitality in Baseline.

We also offer accessible courtside seats, available on request and subject to availability. Please request more information at time of booking.

Unfortunately there is no disabled parking on-site, but there are car parks in the local area that can offer disabled parking. The nearest underground stations with step-free access are Earls Court station and Hammersmith station.


How do I travel to The Queen’s Club?


Barons Court Station (Piccadilly and District Lines) is a four minute walk from: The Queen’s Club, W14 9EQ. West Brompton Overground station is approximately a 15 minute walk from The Queen's Club. West Kensington Station (District Line) is a 2 minute walk from The Queen’s Club. Please note all hospitality guests must enter via Palliser Road entrance in 2021.


Do I have access to car parking?


Due to widespread parking restrictions, visitors are strongly advised to use public transport to travel to the cinch Championships. Check your route in advance to ensure you leave enough time to travel on the day.


What can I bring into the cinch Championships?


Alcohol - Due to licensing laws, no alcohol may be brought into the grounds and we ask that you please drink responsibly and respect our neighbours whilst at the event.

Mobile phones, flash photography, laptops and professional video equipment may not be used in the grandstands or in the vicinity of any courts. Photography equipment with lenses of more than 300mm when extended are not permitted.


Can I bring bags?


No bags larger than 40cm x 30cm x 30cm will be permitted into the grounds. Each person is permitted to bring a maximum of one bag per person and one small item per person (no larger than 20cm x 15cm x 15cm).


Is there a cloakroom?


Please speak to your host on reception when you arrive for arrangements. In Roof Garden and Club Lounge, guests can use the cloakroom in the Hospitality Atrium. Alternatively, bags can be left in the facility at the owner’s risk.


Are there cash machines?


There are no cash machines located within the grounds. The nearest cash machine is close to Barons Court Underground station, within McColl's convenience store on Margravine Gardens. There is also a further cash machine a short walk away, outside Hammersmith and West London College, Barons Court, London W14 9BL.


Can I take photos at the event or use any official photography or logos?


You’re welcome to take photos in the hospitality spaces but not in the grandstands or in the vicinity of any courts. You are not permitted to use official event photography or any logos associated with the event without permission.


What is the schedule of play at the tournament?


Click here to view the cinch Championships' schedule of play


What happens if rain stops play?


The LTA's rain policy is as follows:

Less than one hour total non-consecutive play during the day: Full refund of face value of the court ticket element
1-2 hours total non-consecutive play during the day: 50% refund of face value of the court ticket element

Hospitality will be available as normal and no refunds will be offered against this.